BELFAST-headquartered business mobile, landline and IT provider Barclay Communications is set to revolutionise the telecoms sector in the north.
It has invested £500,000 in ‘Barclay Bounce’, a one supplier, one bill product which allows business customers to switch between the four main networks (O2, Vodafone, EE and Three) and providing 99.9 per cent network coverage.
“Barclay Bounce evolved from listening to our customer’s feedback and conducting research within the B2B market,” Barclay Communications founder Britt Megahey says.
“If the past 27 years in telecoms has taught us anything, it’s that one size doesn’t necessarily fit all. It’s seldom that we engage with companies where one network is right for everyone.”
Barclay Communications felt that lack of flexibility was a massive frustration for businesses and developed a solution that tackled the issue.
“Flexibility traditionally isn’t a word closely associated with telecoms. But Barclay Bounce is aiming to change that,” he adds.
“Imagine having the ability to move between two or three different networks without paying early termination charges or starting a new contract.
“That’s the level of flexibility Barclay Bounce provides. We believed we could use the strong relationships that we have with all the UK networks to create a valuable solution for our customers.”
Barclay Bounce allows the customer to choose which networks they wish to use and ‘bounce’ between them. So, for example, a business will be able to have 20 per cent of SIMs on Vodafone, 20 per cent on EE and 60 per cent on O2.
Barclay Communications has made significant investment in recent years to improve its service offerings for customers, including a new £350,000 CRM system to manage customers through an omni-channel experience and £150,000 in specialist engineering staff to manage the installations of its landline and IT solutions which is set to double as it grows.
