broadband
Now most complained-about broadband and landline provider – latest Ofcom figures
O2 remains the most complained-about mobile operator, with complaints again mostly driven by how customers’ complaints were being handled.
Mobile carriers banned from hiking prices mid-contract based on inflation
Ofcom said that the changes would come into effect from the start of next year.
BT fined £2.8m over contract failures for 1.1m EE and Plusnet customers
Ofcom said BT broke its consumer protection rules by failing to provide them with clear and comparable information before signing up to contracts.
Sale of copper-based phone and broadband services to stop in more areas
Openreach says the move is to encourage people to upgrade to new digital services.
Virgin Media remains most complained about broadband and landline provider
Customers’ complaints were mainly driven by how their complaints were handled, Ofcom said.
Openreach to invest more than £100 million to extend Ultrafast Full Fibre connectivity to 97% of NI homes and businesses
Openreach's latest multi-million pound investment in NI's digital connectivity is welcomed with open arms
Households braced for host of essential bill increases from April 1
Council tax, road tax, broadband, mobile, water and even stamps are all about to jump in price on or around the first of the month.
Broadband boss hits out at rivals over mid-contract price rises
Zen Internet boss Richard Tang said regulator Ofcom needed to carry through its plans to ban inflation-linked mid-contract price rises.
Broadband boss hits out at rivals over mid-contract price rises
A new round of inflation-linked rises is expected in April
Big four broadband firms beaten by smaller rivals in latest Which? survey
Virgin Media, Sky, BT and TalkTalk were all placed lower in the latest customer rankings than firms such as Zen Internet and Community Fibre.