UK

Air traffic control failure blamed on ‘flight data’

Major flight disruption which has left many UK holidaymakers stranded overseas was caused by inbound data, air traffic control (ATC) bosses said (Liam McBurney/PA)
Major flight disruption which has left many UK holidaymakers stranded overseas was caused by inbound data, air traffic control (ATC) bosses said (Liam McBurney/PA) Major flight disruption which has left many UK holidaymakers stranded overseas was caused by inbound data, air traffic control (ATC) bosses said (Liam McBurney/PA)

Major flight disruption which has left many holidaymakers stranded overseas was caused by a problem with inbound data, air traffic control (ATC) bosses said.

National Air Traffic Services (Nats) chief executive Martin Rolfe said initial investigations show the failure “relates to some of the flight data we received”.

Primary and back-up systems used by the company responded by “suspending automatic processing”, he added.

Air traffic control system fault
Air traffic control system fault A departure board at Heathrow Airport as disruption from air traffic control issues continues (Lucy North/PA)

The impact continued on Wednesday with at least a further 42 flights to or from Heathrow cancelled.

Some travellers struggling to get home from foreign destinations have been forced to sleep on floors or take long routes by land after their flights were cancelled.

Airlines were criticised for failing to book hotel rooms for many people who were delayed overnight.

Rory Boland, editor of consumer magazine Which? Travel said: “We’re seeing worrying reports of passengers being left stranded without support, and airlines failing to properly communicate with their passengers or fulfil their legal obligations such as offering timely rerouting or providing overnight accommodation.

“In particular, travellers should be aware that their airline has a responsibility to reroute them as soon as possible, even if that means buying them a ticket with a rival carrier – a rule that some airlines appear to be ignoring.

“Passengers should also be given food and refreshments and overnight accommodation if required.”

EasyJet is operating five repatriation flights to Gatwick, with the first two setting off on Wednesday.

The airline said: “During this traditionally very busy week for travel, options for returning to the UK are more limited on some routes and so easyJet will be operating five repatriation flights to London Gatwick over the coming days from Palma and Faro on August 30, and Tenerife and Enfidha on August 31 and from Rhodes on September 1.

“We are also operating larger aircraft on key routes including Faro, Ibiza, Dalaman and Tenerife to provide some additional 700 seats this week.”

Heathrow passenger figures
Heathrow passenger figures Passengers stuck in the UK and abroad described their frustration, as some had no idea when or how they would get to their destination (Jordan Pettitt/PA)

There is speculation the ATC failure was caused by a French airline submitting a flight plan to Nats in the wrong format.

Downing Street did not rule out that possibility, while Nats declined to comment on whether that was what happened.

The problem resulted in flights to and from UK airports being restricted for several hours on Monday afternoon while flight plans were checked manually.

This caused the cancellation of around 1,500 flights on Monday, with a further 300 axed on Tuesday due to aircraft and crews being out of position.

Mr Rolfe said Nats’ systems ensured that “no incorrect safety-related information could be presented to an air traffic controller or impact the rest of the air traffic system”, and there are “no indications that this was a cyber attack”.

He went on: “Very occasionally technical issues occur that are complex and take longer to resolve.

Passengers wait at a departure gate at Ferenc Liszt International Airport in Budapest, Hungary, as flights to the UK and Ireland were cancelled
Passengers wait at a departure gate at Ferenc Liszt International Airport in Budapest, Hungary, as flights to the UK and Ireland were cancelled Passengers wait at a departure gate at Ferenc Liszt International Airport in Budapest, Hungary, as flights to the UK and Ireland were cancelled (Martin Rickett/PA)

“In the event of such an issue, our systems are designed to isolate the problem and prioritise continued safe air traffic control.

“This is what happened (on Monday).

“At no point was UK airspace closed but the number of flights was significantly reduced.”

Mr Rolfe said Nats is working closely with the Civil Aviation Authority to provide a preliminary report into what happened to Transport Secretary Mark Harper.

The conclusions of the inquiry will be made public, he added.