Northern Ireland

Northern Ireland Nationwide customers left outraged at brand outage

The building society’s banking app was down for nearly 10 hours before the fault was fixed

Nationwide bank in Belfast City Centre.
Nationwide bank in Belfast City Centre. PICTURE COLM LENAGHAN

NATIONWIDE Building Society has apologised to customers after its banking app experienced an outage in certain services.

It said there was an issue impacting its Faster Payments system to and from other banks and building societies.

The fault affected customers across the UK including thousands in Northern Ireland with users reporting problems with the app from around 2am. The system was down for almost 10 hours before the issue was resolved.

Customers were complaining on X, that because of this issue they were still waiting to receive their wages and as a result were unable to pay their bills.

Others claimed to be left stranded as they had no access to their finances whilst their transfers were delayed.

There has also been criticism of the fact Nationwide is set to take over smaller rival Virgin Money after the pair agreed a deal worth around £2.9 billion.

Confirmation of the deal comes after the two companies reached a preliminary agreement earlier this month, with Nationwide having spent the past two weeks looking through Virgin Money’s books before making the firm offer.

Direct debits and standing orders were operating as normal throughout and customers could continue to use their cards online and in shops as well as withdraw money at cash machines and move money between Nationwide accounts.

Commenting on X, Nationwide said: “Following a fault earlier this morning, payments will be processed over the next few hours. We are very sorry for any inconvenience caused.”

Customers are being advised not to resend payments.