Business

High Flyers: Niki's a stickler for quality and detail - and a focus on customer service

Niki Molloy,

In the High Flyers spotlight this week is Niki Molloy, chief executive at Abbeyfield Belfast

What was your first job?

My first full time job was working in my uncle’s travel agents in Portadown. It was back in the day when you picked your holiday from a glossy brochure and actually got tickets. I met so many different people and began to discover far flung places that I had never heard of and got an urge to travel a bit further myself. A few years later I emigrated to Australia.

What qualifications do you have?

After leaving school with the usual ‘O’-levels, I did an intensive secretarial studies course as I had no idea what I wanted to do. I worked in travel, estate agency and recruitment before I discovered my love for working with older people. That gave me a focus and I went on to study for a Level 5 in Health and Social Care and then a Level 7 in Leadership and Management.

What do you attribute your success to?

Being surrounded by amazing people – from my current team and board at Abbeyfield Belfast to previous colleagues throughout the years, I have learnt so much from them all. It also helps that I love my job.

How would you describe yourself to someone who’d never met you?

Warm, engaging and empathetic. I have a soft, gentle side but I am also a stickler for quality and detail. My focus is on customer service, continually striving to exceed expectations.

Who do you look up to in business?

Any women that juggle family and a successful career.

How do you get the best out of people who work for you?

Having the right people in the right role is key. There is so much that can be taught and when an individual shows a flair for something, I believe this should be nurtured and allowed to develop.

If you could change one thing about doing business in Northern Ireland, what would it be?

Like most people I am concerned about the impact of Brexit. Already we have noticed delayed delivery and price increases on most products and in some cases no delivery to Northern Ireland at all.

What website or app could you not do without?

Wordle – I’m addicted!

What was the last book you read?

The Thursday Murder Club by Richard Osman, a brilliant witty book based in a peaceful retirement village.

What car do you drive?

A white one!

Tell us something interesting about yourself?

I once sat beside Led Zepplin lead singer Robert Plant for the entire flight from Brisbane to Sydney, blissfully unaware of who he was!

What’s your greatest passion outside work and family?

Walking my dog and exploring the Mournes – both keep me grounded.

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