Marks & Spencer is inviting people to chat about mental health in its new cafes

The Frazzled Cafes will be opening across the country in the next two years.

Marks & Spencer is welcoming people to talk about their mental health in a range of new cafes set to launch this year.

The retailer has joined forces with author and mental health campaigner Ruby Wax to open the Frazzled Cafes, which will host fortnightly sessions in which guests can share their stories and feelings in a safe, anonymous environment.

Marks and Spencer
(Charlotte Ball/PA)

The cafes will be coming to 11 Marks & Spencer stores – three in London, plus others in Brighton, Newcastle-under-Lyme, Cambridge, Nottingham, Leeds, Newcastle, Canterbury and Norwich – with many more set to open.

Frazzled Cafe sessions will be held after store hours and be led by trained volunteers. While the purpose of the meetings is not to offer therapy, they will provide a place for both those who suffer mental health issues and those who are just feeling a little frazzled to talk openly with others who understand how they feel.

The initiative has actually already been successfully trialled in Marks & Spencer offices and stores this year, and will be rolled out over the next two years.

(Alexandra Wyman/SilverHub)
(Alexandra Wyman/SilverHub)

Sacha Berendji, retail director at Marks & Spencer, said: “Ruby’s Frazzled Cafe is a simple, pressure-free way of tackling what can be a taboo subject – feeling stressed. We hope that by providing free and calm venues after the cafe has closed, we can help any members of the community who simply need to talk about things and what’s happening in their lives.”

You can find out more about Frazzled Cafe and register to attend here.


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