Northern Ireland news

EasyJet apologises for series of flight cancellations

Flights from Liverpool and Gatwick to Belfast International Airport were cancelled yesterday

EASYJET has apologised for a series of flight cancellations which have hit hundreds of passengers and left some stranded.

Flights from Liverpool and Gatwick to Belfast International Airport were cancelled yesterday.

On Sunday, hundreds of passengers were left stranded at Belfast International after an EasyJet flight to Faro in Portugal was cancelled.

Flights between Belfast and Bristol and Belfast and Gatwick were also cancelled on Sunday.

Passengers have complained of a lack of information from the airline.

One passenger told Radio Ulster's The Nolan Show that her flight to Belfast from Bristol on Sunday was cancelled.

She said passengers were unable to organise a hotel via the EasyJet app because the app crashed. Passengers were also unable to get through to the telephone number provided.

Another passenger flying to Faro said there was no EasyJet representative at Belfast International.

"We've heard nothing from no one, they just put up a sign saying flight cancelled," she said.

EasyJet said the Faro and Bristol flights on Sunday were cancelled because earlier delays meant that the crew had reached "their maximum working hours".

It said the flight to Gatwick on Sunday was cancelled due to ground handling delays at the English airport.

An EasyJet spokesman said: "We did all possible to minimise the impact of the disruption for our customers and customers were able to transfer to an alternative flight free of charge, or receive a voucher or a refund.

"While this was outside of our control, we are very sorry for the inconvenience caused by the cancellations. The safety and wellbeing of our passengers and crew is our highest priority."

Meanwhile holidaymakers flying with TUI have been stuck on the Greek island of Kos since Saturday evening.

TUI said the flight was unable to leave due to "operational issues".

A spokesman said: "Everyone has been able to stay in their hotels and meals have been provided. We understand that delays are frustrating and we thank all impacted customers for their patience.

Richard Williams, head of transport at the Consumer Council, said passengers affected by cancelled flights "should be offered a full refund within seven days, or re-routing via alternative transportation at the earliest opportunity by the airline".

"Our advice to passengers is to seek the travel option that best suits them when they are arranging alternative travel with their airline," he said.

"Passengers should be aware that they may also be entitled to compensation due to their flight being cancelled. To claim compensation, passengers can complete an online form on easyJet or TUI’s website.

"If passengers remain dissatisfied with the airline’s response, they can get in touch with the Consumer Council by calling 0800 121 6022 or by emailing and we will take up the complaint on their behalf."

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