GLL call centre creating 15 more jobs one year after opening

Ryan Rafferty, team leader at the new Better UK Customer Service Centre in Belfast, with customer service advisor Lily Gillespie.

A CALL centre linked to the social enterprise behind 16 leisure centres in Belfast is creating another 15 jobs.

GLL's customer support hub at Lanyon View, next to Lanyon Place Station, created 55 jobs when it opened in September 2021.

Now employing 60, it has handled more than 400,000 customer queries since opening, with recruitment now ongoing to add 15 more roles.

Operated as a social enterprise, GLL employs more than 600 people across Belfast.

Regional director Gareth Kirk said: “We know that our leisure centres and services can only be as good as the people we employ, and we are immensely proud of what the new Customer Service Centre team has achieved in their first year.

Martine Gibson, customer service centre manager at GLL, said: “our customer service advisors are required to deliver an excellent level of service to every customer and have dealt with hundreds of thousands of queries from across the UK.

“This includes supporting our customers from the initial membership stage through to helping them with bookings for lessons and courses.

“We work closely with GLL centre teams locally and across England and Wales. Every day, we receive positive feedback from our internal and external customers, and I am proud of each and every member of our team.”