Bank of Ireland opens new Belfast city centre branch

Consumer banking head William Thompson (left) and branch manager Michael Pucci outside the new Bank of Ireland Belfast city centre branch at Donegall Square South. Picture: Kelvin Boyes/PressEye

BANK of Ireland has opened its new flagship Belfast city branch at its prominent corner site at 1 Donegall Square South.

The branch is a modern, newly refurbished space with a self-service area, three kiosks that provide customers with enhanced privacy, as well as provision of phone and internet banking and internal lodgement ATMs.

The branch has also been designed with a dedicated space to host customer, community and business events.

William Thompson, head of consumer banking in the north for Bank of Ireland UK, said: “The new branch has been designed with our customers in mind, both in terms of its location and its new look and feel.

“We've designed the interior to ensure maximum privacy and space for customers using our B365 kiosk pods and ATMs.

“This is also our first branch in Northern Ireland to have digital display screens that provide customers with key information such as Covid-19 health and safety messaging and it is the first branch in Ireland with our new branding.”

Branch manager Michael Pucci added: “We work hard to meet our customers' needs and to ensure we are providing the right balance between a great digital offering and face-to-face service.

“This new branch allows us to offer an enhanced customer experience and we are really looking forward to welcoming our customers along to experience everything the new location has to offer.”

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