Natural gas industry unites for consumers

NETWORK operators and gas suppliers across Northern Ireland have come together to launch a one-stop support hub for natural gas customers.

With more than 300,000 properties already connected to the natural gas network, firmus energy, Phoenix Natural Gas, SGN Natural Gas and SSE Airtricity NI have collaborated to produce a bespoke website at with important information for consumers across a range of issues.

These include codes of practice to ensure consumers receive the best service possible; payment and meter support; energy bill support; energy efficiency tips for your home; energy care scheme benefits and criteria; and additional support services.

Michael Legg from the Consumer Council said: “It's important users are aware that support is available to them.”

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