Miller Hospitality: Investing in people and technology

Stephen Miller, managing director of Miller Hospitality. Photo: Declan Roughan

MILLER Hospitality, which works closely with clients throughout Ireland across a range of sectors, is among the new business partners for this year's Irish News Workplace & Employment Awards.

The Belfast company, which works with hotels, restaurants, contract catering and public organisations, has tripled in size since its launch in 2003, expanding substantially to offer bespoke training and business development services.

“As well as a platinum comprehensive events service, we can offer a quick, reliable and high quality temporary support and permanent recruitment service,” explained managing director Stephen Miller.

Having managed hotels across the UK, Ireland and globally, he used his extensive industry experience to open the business with the aim to help clients achieve business success with the help of quality, skilled staff.

And today the company has built up a database of more than 12,000 candidates and core clients including Mount Charles, Sodexo and The NolaClan Group.

“We have spent time investing in people,” Mr Miller said, “and our team of dedicated recruitment consultants know the importance of quality, trained staff. They use their expertise to ensure that only the most suitably experienced candidates are selected for any temporary or permanent role.

“Also, our recruitment process has been developed to meet all of our clients' needs: from sourcing the right candidate, to post-placement updates to ensure a successful match.”

There is also a commitment to investing in technology, ensuring the Miller Hospitality team has access to top level tools “that not only makes the process easier, but streamlines it and makes it more efficient”.

In addition, Mr Miller is currently developing his own CRM database, time sheet and messenger applications which will help automate the Miller Hospitality recruitment process and enable expansion into the Republic of Ireland market.

“Miller Hospitality has big plans for 2019, including expanding into the UK,” he added.

“After a lot of research and strategic planning, the team is ready to target London with an extensive database and business development services.

“The beauty of our streamlined and automated process is that we can adapt it - we tested this market last year and we see a huge opportunity for business growth.

“In 2019, we are also well positioned to develop our events portfolio. Our two-star Rosette level fine dining experience is what separates us in this market and we can tailor this to all of our clients' needs.

“We have created a ‘one stop shop' business model for this section and offer a fully personalised service to ensure clients' expectations are exceeded, whether for a corporate lunch, gala dinner, awards night, intimate dining event or a wedding.”

In terms of the future, the aim is to give back to the local economy and community and establish a Miller Hospitality School of Excellence in 2025.

“There is no doubt, Northern Ireland is experiencing a severe skills shortage in the hospitality sector at the minute and, as a result, our businesses are struggling with high staff turnover,” Mr Miller said.

“This has a domino effect and I want to help to change that, long term. A five-star training academy is something I am very passionate about and have been for some time. A Miller School of Excellence is the ultimate goal.”

:: Entries of the 2019 Irish News Workplace & Employment Awards will remain open until Friday May 3 with the finalists being announced on Thursday May 16. More details at Follow us on Twitter at @irishnewsWEA

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