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Translink must provide efficient ticket service

Translink has experienced a difficult week at a number of levels and passengers were fully entitled to express their frustration yesterday over the prolonged technical problems surrounding the online purchase of tickets.

The transport company initially said that difficulties with its mLink app, which have persisted for five consecutive days, were caused by increased usage.

However, the external server Coretree insisted that other factors were also involved, and said a `quick fix solution' was not appropriate.

Long-suffering commuters are unlikely to be impressed with this state of affairs and will expect that the system for taking their money works smoothly and effectively without further delay.

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