Problems with mobile ticketing app continue for Translink customers
THE company behind an app used by Translink customers to buy bus and rail tickets has said a "quick-fix solution is not appropriate".
Translink confirmed yesterday that some passengers were still having difficulty using the mLink mobile ticketing app - the fifth consecutive day of problems.
"This is a UK-wide issue affecting rail & bus passengers across the UK. Apologies for this ongoing issue & again thank you for your patience," the company tweeted.
The problem has been linked to increased usage but mLink's developer Corethree said there are "a number of factors".
In a statement reported by the BBC yesterday, it said: "We apologise for the inconvenience that the issue to mLink is causing and our priority is to resolve this as soon as we can.
"We currently have multiple work streams under way to do this and we are working with partners to ensure the system is suitably equipped to handle the increased usage we've experienced in peak hours."
It added: "There are a number of factors that contribute to this problem, not solely increased usage, which is why a quick-fix solution is not appropriate in this case.
"We continue to work very hard on producing improvements to the service and roll them out quickly in order to resolve this."
Translink has encouraged users to buy their tickets outside of peak times or to consider other ticket options.
The company has said the problems are not directly related to the start of the new Glider service in Belfast.