THE Ucas Exam Results Helpline is preparing to open on A-level results day.
It will remain open every day until Monday August 24 – the longest it has been open in its 26-year history – and will help thousands of students who have received unexpected exam results and want to discuss their options.
More than 40 expert careers advisers will be on the dedicated phone number – 0808 100 8000 – and on Facebook and Twitter pages from 8am on August 13.
More than 6,000 people called the helpline last year for advice and support on topics including resits, remarks, higher education, careers advice, apprenticeship guidance, vocational qualifications and gap years.
Jenny Chung called when she did not get the grades she needed to study International Business Management at university. “I called because I was extremely unsure of what to do next and needed another perspective,” she said.
“Just knowing that the helpline existed was already very reassuring. Having another outlook was an extremely vital lifeline, particularly for someone like myself who didn’t want to face having to go back to my teachers, and felt too confused listening to the advice from my parents.”
Nick Hynes, Exam Results Helpline adviser and professional careers adviser with more than 25 years’ experience, said: “Every year, there are students who don’t get the grades they need for university, there are those who achieve better grades than expected and those whose career plans have changed since they made their original university choices.
“At such a critical and life changing time, it’s imperative that these students are clear what all of their options are, enabling them to make fully informed decisions about their futures.”
Further information including opening hours at https://www.ucas.com/ucas/undergraduate/apply-and-track/results/exam-results-helpline
