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Classic Skype is here to stay a little longer following user backlash

Microsoft listened to user complaints about Skype 8.
Microsoft listened to user complaints about Skype 8. Microsoft listened to user complaints about Skype 8.

Microsoft has backtracked on a decision to discontinue Skype classic following complaints from users.

The company had intended to shut down Skype classic – or Skype 7 – and push everyone to the newer version, Skype 8.

“Based on customer feedback, we are extending support for Skype 7 (Skype classic) for some time,” it said in a forum post.

“Our customers can continue to use Skype classic until then.”

Several users thanked Microsoft for listening, with one user praising the move as a “very smart decision”.

Users didn't want to be forced to use Skype 8.
Users didn't want to be forced to use Skype 8. Users didn’t want to be forced to use Skype 8 (Microsoft)

“I hope Microsoft uses this experience of ‘listening to the customer first’,” said Andre Da Costa, a Windows Insider tester.

“If we say we don’t like something and you are getting a lot of complaints, follow our directions.”

When news of Skype classic’s discontinuation was first announced in July, many users expressed concern about Skype 8’s lack of support for simultaneous chat windows and the interface design.

Skype recently revealed that it was planning to add a call recording feature on to its app for the first time in its 15-year history.