Fyre Festival has said it’s “heartbroken” to have let disappointed revellers down as it offered full refunds and 2018 VIP passes.
The music event – organised by entrepreneur Billy McFarland and rapper Ja Rule – had promised a luxury, once-in-a-lifetime experience in the Bahamas, but guests reported scenes of chaos upon arriving on the island.
So Fyre Fest is a complete disaster. Mass chaos. No organization. No one knows where to go. There are no villas, just a disaster tent city. pic.twitter.com/1lSWtnk7cA
— William N. Finley IV (@WNFIV) April 27, 2017
Fyre Festival has offered all festival-goers a full refund as well as free VIP passes to next year’s festival, which is reportedly to take place on a beach location in the US.In a statement it explained organisers simply “weren’t ready” for the magnitude of the festival, citing the island’s infrastructure, overwhelmed staff, and adverse weather – which supposedly destroyed a number of the accommodating tents – for the disarray.
We're heartbroken that we let down all the guests who put their faith in us (con't)
— Fyre Festival (@fyrefestival) April 30, 2017
To our guests and staff—thank you again for your all patience as we navigate our next steps. We owe you an apology (con't)
— Fyre Festival (@fyrefestival) April 30, 2017
Guests have been sent a form that will provide the necessary information to apply for a refund
— Fyre Festival (@fyrefestival) April 30, 2017
The statement read: “As amazing as the islands are, the infrastructure for a festival of this magnitude needed to be built from the ground up. So, we decided to literally attempt to build a city.
“We set up water and waste management, brought an ambulance from New York, and chartered 737 planes to shuttle our guests via 12 flights a day from Miami. We thought we were ready, but then everyone arrived.
Stuck at #fyrefestival trying to leave for the last 8 hours. barley any food or water or security or electricity pic.twitter.com/jHPMnJw5gx
— Lamaan (@LamaanGallal) April 28, 2017
“The team was overwhelmed. The airport was jam packed. The buses couldn’t handle the load. And the wind from rough weather took down half of the tents on the morning our guests were scheduled to arrive.“This is an unacceptable guest experience and the Fyre team takes full responsibility for the issues that occurred”.
— Ja Rule (@Ruleyork) April 28, 2017
Fyre Festival said its main priority had been guests and it tried its utmost to accommodate revellers despite the chaos. However, organisers and staff soon found themselves over their heads and chose to postpone the event.
It added: “Thank you for all your continued patience and understanding. We apologise for what all of our guests and staff went through over the last 24 hours and will work tirelessly to make this right”.