Business

Ulster Bank to recruit 100 staff for new Belfast contact centre

Ulster Bank's Mark Crimmins and Joanne Wilson with customer service representative Caitlin Lyttle at the bank's headquarters in Belfast
Ulster Bank's Mark Crimmins and Joanne Wilson with customer service representative Caitlin Lyttle at the bank's headquarters in Belfast Ulster Bank's Mark Crimmins and Joanne Wilson with customer service representative Caitlin Lyttle at the bank's headquarters in Belfast

ULSTER Bank is recruiting for 100 new staff at its Belfast customer contact centre, which is relocating to new office space in the bank’s Donegall Square East headquarters.

The new customer service representatives in web, social media and telephone roles will provide support to UIster Bank customers in Northern Ireland as well as those within the wider RBS Group in Britain and Ireland.

And when the new posts are filled by the end of April, it will bring Ulster Bank’s customer contact centre employee numbers to more than 500.

As part of the bank’s already announced multi-million-pound investment in its Belfast headquarters, a ‘Centre of Excellence’ will be created at the Donegall Square East building to base the customer contact centre team.

Team members currently working at the bank’s Danesfort offices in south Belfast, as well as new recruits, will relocate to the upgraded city centre HQ in the summer.

Joanne Wilson, customer experience lead for Royal Bank & Ulster Bank, said: “These new roles will help us in our commitment to deliver outstanding service to customers.

“The jobs will provide a fantastic opportunity for a wide range of people to join an award-winning customer contact centre team based in a modern, vibrant new city centre office environment.”

Mark Crimmins, head of Ulster Bank in Northern Ireland said: “We are making a significant investment in the centre of Belfast which will upgrade office space for our team, help us create new employment locally, and bring hundreds more people into the city centre of Belfast.

“This is a hugely positive development for Ulster Bank as well as for the city and Northern Ireland. The decision by RBS to locate customer service jobs for the wider bank in Belfast is also recognition of the continuing excellent standards being set by our Belfast team,” he added.