BELFAST law firm Wilson Nesbitt has secured two gold awards at the ESTAS, the biggest and most prestigious legal awards in the UK conveyancing sector.
Held in London and hosted by TV property expert Phil Spencer, the awards determine the best conveyancing firms in the UK based purely on feedback from clients who are asked a series of questions via a customer feedback platform designed exclusively for property professionals.
Phil Spencer said: “The ESTAS encapsulates what your typical conveyancer is trying to do which is provide a simple and transparent service for their clients.
“There is a real opportunity for high street firms right now to show the general public that service does really matter, traditional conveyancers do an incredible job for their clients in a process that is littered with potential pit falls and it’s time to promote that fact.”
Firms were recognised in 14 regions around the UK including Northern Ireland. There were also awards for best regional and national groups as well as the Grand Prix Award for the best single office.
Ian Creighton, director of the conveyancing department at Wilson Nesbitt, which recently moved to a new office suite in Alfred Street and has created 10 jobs in the last year, said: “We're absolutely thrilled to be recognised at this year’s ESTAS. It means so much to know it’s our customers who have judged our performance.
“We take our levels of customer service seriously because we know clients have a choice. We have always been proud of our personal service and these awards show that the hard work and dedication of everyone in the team translates through to the customer experience.”
Simon Brown, founder of the ESTAS Group, said: “Through our customer review platform we highlight exceptional service from conveyancers, agents and mortgage advisers. We help keep teams focused on that crucial service delivery and give them the chance to be recognised each year at the awards.
“We’ll continue to fly the flag for all the really good property professionals involved in the house moving process, helping to build trust and raise service standards across the industry.”
Wilson Nesbitt's client base includes some of the UK and Ireland’s leading financial institutions, leading property developers, companies, high net worth individuals and housing associations.
