Business

Danske Bank completes major refurbishment of flagship branch

Pictured in Danske Bank’s newly refurbished branch at Donegall Square West are Aisling Press (left), head of branch banking, Mandy Mooney (right), Belfast City manager and John Mulhern, the new branch manager at Donegall Square West. Photo: Kelvin Boyes / Press Eye

DANSKE Bank has reopened its flagship branch at Donegall Square West in Belfast city centre following the completion of a major refurbishment project.

The branch - originally built in 1972 and seen as a building of historic and architectural importance - has been redesigned, with a new look, a new layout and improved services to better meet the needs and expectations of personal and business customers.

The bank has invested in the latest self-service technology, enabling customers to do straightforward banking transactions quickly and easily, with staff on hand to help when they need it or to meet them to discuss their wider banking needs.

The branch team, which includes multi-skilled personal bankers, customer service advisers, mortgage consultants and small business advisers, will ensure that customers experience a warm and welcoming environment and any guidance they need when visiting the branch.

Aisling Press, head of branch banking at Danske Bank, said: “Today’s consumers and businesses have so many different choices available to them in terms of how they do their banking.

"While changing consumer behaviours have driven increased investment in digital banking options for our customers, branches remain an important part of our customer offering. That’s why over the past year, we have invested in the refurbishment of a number of our regional branches, and now our flagship branch.

“We want to make banking easy, accessible and straightforward for consumers and businesses. The new branch has therefore been designed with the customer experience front and centre, taking on board all the positive feedback from the previous refurbishments and adding some exciting new features.

“This branch really has the wow factor. It looks very different to the traditional bank branch and is much more welcoming.

 

“We have also deliberately included plenty of open space for talking to customers or holding events, which will enable us to open the space up for the benefit of the local community.”

Danske Bank has appointed Mandy Mooney to the new role of Belfast City manager while John Mulhern is the new branch manager at Donegall Square West.

During the summer Danske Bank has announced plans to convert part the ground floor of its headquarters in Belfast into a brand new co-working space specifically for financial technology start-ups.

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