NORTHERN Ireland companies could be losing up to £30,000 a year due to failures in technology, new research has shown.
New data from IT and telecoms firm Outsource Solutions has revealed that SMEs in the north could be losing thousands to technology issues, which negatively impacts on productivity and creates downtime for local businesses.
Antrim-headquartered Outsource has said tech downtime is costing local companies a minimum of £250 per IT user each year.
Founder and CEO, Terry Moore said IT failures are more than just an inconvenience, they are a financial burden.
"Without the proper support and systems in place, some of our customers could run up costs in tens or even hundreds of thousands of pounds due to the damaging impact of down time. Even a slow-down in systems at the wrong time can have major consequences on productivity and output."
“In addition, if you consider the potential reputational damage and the risk of losing good staff through the frustration of poor systems when trying to do their job, the costs could be much, much more," he said.
In an address at Digital DNA, held in Belfast last week, Mr Moore highlighted the importance of investing in IT and for IT suppliers to be more innovative in their approach.
“The traditional ‘break/fix’ model of IT support simply doesn’t work in the interest of today’s businesses, so we need to take a different approach. Because of this, we are now delivering a new-to-market Fully Managed Contract (FMC), providing an agreed level of service for a fixed monthly fee. All of which ultimately protects our client’s bottom line," he added.
Established in 2000, Outsource has offices in Antrim, Belfast, Cookstown, Dublin and Edinburgh. Its customers include leading names from the hospitality, engineering, legal, professional services, manufacturing, energy, financial services and food sectors.
