Which? names Click Energy as north's top electricity provider
CONSUMER champion Which? magazine has named electricity provider Click Energy as Northern Ireland's top energy provider.
In its annual satisfaction survey, which reveals what customers really think of their energy providers, Click topped the poll with an 84 per cent customer score.
That was ahead of Budget Energy (68 per cent), Electric Ireland (64 per cent), SSE Airtricity (60 per cent for its electricity business and 58 per cent for its gas division) and Power NI (54 per cent).
And Click Energy's customer score was also higher than the other 30 energy providers in Britain included in the survey, with its top provider Utility Warehouse being awarded a 79 per cent satisfaction rating.
Nearly two thirds of Click Energy customers rated it as delivering ‘excellent value for money', and Which? also allocated five stars to Click for the clarity and accuracy of its billing.
Alex Neill, managing director of home products and services at Which?, said: “Our survey shows that more than 80 per cent of electricity customers in Northern Ireland are customers of the lowest-scoring electricity providers, with the biggest electricity supplier rated poor value for money.
“Energy companies must work harder to give their customers a better deal including competitive prices and good customer service. If you're not getting a fair deal for your electricity you should switch today to potentially save hundreds of pounds and get a better service."
Established just over two years ago, Click Energy NI has grown its regional customer-base to almost 30,000 households.
Its managing director Damian Wilson said: “We're absolutely thrilled by the Which? results, which cement our commitment to customers.
“When we entered the market in November 2015 we aimed to create a new breed of electricity provider that would provide customers here with excellent value, incredible customer service and clear billing, and this vision is paying off with hundreds of customers switching to Click Energy every month.”
The Which? findings come on the back of Click Energy NI being named last year as Northern Ireland's number one electricity provider following a 95 per cent customer satisfaction rating in a survey by the Consumer Council.