US technology firm Cayan adding 170 to Belfast workforce

Pictured following the major job announcement at Cayan in Belfast are Paul Vienneau, Cayan, and Jeremy Fitch, Invest NI.
Gareth McKeown

US TECHNOLOGY firm Cayan is taking on 170 new staff in Belfast as part of major investment plans in the city.

The company, which set up in Belfast in 2013, has seen steady growth over the past four years and expects its overall headcount in the north to rise to 240 people by 2019.

Building on the success of its Northern Ireland engineering division, Cayan has established a new Merchant Services Support function at its City Quays premises and is creating 170 customer service jobs, 100 of which are already in place. The roles on offer include client services representatives, team leaders and case managers and once filled will generate over £3.6 million in additional annual salaries for the local economy.

Chief technology officer at Cayan, Paul Vienneau said the Northern Ireland operation is "incredibly significant" to the company's overall business strategy, with the Belfast development team "consistently delivering product engineering excellence".

"We are delighted with the growth of our Belfast operation to date and locating our customer service team alongside our Product Development/Engineering operations in Belfast will offer increased operating efficiencies.

“The positive work ethic of the Northern Ireland work force combined with our ongoing relationship with Invest NI is enabling us to recruit the new staff we need to support the growth of our group operations.”

Invest NI has offered Cayan £680,000 in employment grant support to establish its new customer services function in Northern Ireland.

Director of business and sector development, Jeremy Fitch said Cayan's reinvestment will offer valuable employment opportunities for a range of jobs seekers, including school leavers and graduates.

“Since opening its Northern Ireland office in 2013, Cayan has grown into an exemplary software development operation, producing industry leading payment processing products," he said.

“Cayan's decision to locate its primary customer services function in Belfast represents a major reinvestment for the company and demonstrates its confidence in Northern Ireland."

Boston headquartered Cayan, previously known as Merchant Warehouse, provides point of sale payment platforms for some of the world's leading brands such as Puma and Harley Davidson.

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