Ulster Bank to make 64 staff redundant at its Belfast contact centret

Ulster Bank is making 64 staff redundant at its Belfast call centres
Gary McDonald Business Editor

TAXPAYER-owned Ulster Bank is to make 64 staff redundant in its Belfast call centres in Dansefort, it has confirmed.

In what it says is part of its "ongoing efforts to build a strong and sustainable bank", it is seeking 51 redundancies in the debt management operations team and another 13 from its contact centre team.

But it insisted that it will be creating 10 new roles in the contact centre team as a result of these changes.

In a statement Ulster Bank said: "We will aim to complete this process on a voluntary basis and we expect to be able to offer redeployment opportunities for all impacted employees.

"We are communicating directly with members of staff to explain the next steps to them."

The bank - whose Northern Ireland operations saw incomes rise to £176 million last year, resulting in a profit of £58 million - says the restructure is part of ongoing work to simplify its operating model and insists there will be no reduction in the services offered to customers.

Ulster Bank is understood to have around 2,100 staff in Northern Ireland and over the past two years has increased its job number at Danesfort to 200.

It says 14 jobs in services have been created over the last three months due to work moving from other parts of RBS to the service centre in Belfast, with the potential for more later this year.

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